The La Jolla Beach & Tennis Club is currently seeking a highly skilled Director of Membership to join our team at our beautiful oceanfront property!

Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness. La Jolla Beach & Tennis Club, Inc. offers excellent benefits and a great work environment for our employees.

For over 90 years, La Jolla Beach & Tennis Club has been a cherished seaside retreat where generations of members have created lifelong memories. Located on the shores of the Pacific Ocean, the club offers exclusive access to a private beach, championship tennis courts, and a range of recreational amenities. As a family-owned and operated establishment, LJBTC prides itself on its rich history, commitment to excellence, and strong sense of community.

What we offer:

• Free daily meal and salad bar
• Free parking
• Benefits including: Medical, Dental, Vision, 401K (based on employment status)
• Paid vacation, sick, and holiday time
• Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!
• Property retail shop and hotel discounts
• $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

What we ask:

• Consistently provide professional, attentive, and genuinely friendly service
• Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests

Salary Exempt: 150K - 185K

SUMMARY

The Director of Club Membership is a senior leadership role responsible for driving membership growth, enhancing retention, and promoting La Jolla Beach & Tennis Club's (LJBTC) reputation as a premier coastal resort and private club. This position requires a dynamic individual with a passion for hospitality, a strategic mindset, and exceptional relationship-building skills. The ideal candidate will be adept at leading membership initiatives, fostering community engagement, aligning membership strategies with the club's legacy of excellence and direct oversight of club operational departments including tennis and beach services.

Key Responsibilities

• Membership Recruitment & Onboarding: Lead all membership recruitment efforts, including prospecting, outreach, tours, and onboarding, ensuring a seamless and welcoming experience for prospective members.
• Relationship Management: Cultivate and maintain strong relationships with current and prospective members, acting as a primary point of contact for membership inquiries and concerns.
• Membership Retention Strategies: Develop and execute strategies to engage and retain existing members, focusing on early integration, at-risk member identification, and long-term satisfaction.
• Member Engagement Initiatives: Coordinate and host private tours, Club previews, and one-on-one meetings with prospective members. Organize new member orientations and welcome events to foster community connection.
• Club Operations: direct day to day responsibilities of numerous member operational departments including Tennis and Beach Services
• Collaborative Planning: Work closely with the Membership Committee to develop and manage a Member Ambassador Program to support referral growth and foster a culture of member advocacy.
• Cross-Department Collaboration: Collaborate with other departments, including events, golf, racquets, fitness, and youth programs, to integrate membership goals and enhance the overall member experience.
• Performance Metrics & Reporting: Track and report monthly performance metrics, including prospect conversions, member tenure trends, referral sources, and engagement indicators. Prepare reports and actionable insights for the General Manager and Membership Committee to inform decision-making and planning.
• Database Management: Ensure accurate membership records and database integrity, including status changes, resignations, upgrades, and category counts.
• Community Representation: Represent LJBTC at key events and within the broader community as an ambassador for the Club's brand, culture, and mission.
• Strategic Planning: Monitor industry trends, member feedback, and local market dynamics to continuously refine membership strategies. Contribute insights to strategic planning efforts, including long-term pipeline development and member experience enhancements.

Minimum Qualifications

• Bachelor's degree in Hospitality, Sales, Marketing, or a related field, or equivalent experience.
• Minimum of 5 years' experience in membership sales or luxury service environments, preferably within a private club or resort setting.
• Proven success in lead generation, sales conversion, and relationship management.
• Excellent interpersonal and communication skills, with a warm and polished demeanor.
• Proficiency with CRM systems, marketing platforms, and Microsoft Office Suite.
• Strong organizational skills, attention to detail, and comfort working in a fast-paced, people-facing environment.

OUTCOME

Keeping the members happy is the basis for financial stability of the Club. Their desire to use the facilities is based on the overall package we offer.

SUPERVISORY RESPONSIBILITIES

Responsible for the overall direction, coordination and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS

Ability to read, analyze and interpret common technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to write procedures, policies and business correspondence. Ability to effectively present information to top management, public groups and the Board of Directors. This position requires the ability to communicate clearly and effectively in English.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measurement, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

OTHER SKILLS and ABILITIES

Proficiency in computers using word-processing and spreadsheet programs.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must constantly lift and/or move up to 10 pounds and must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.

WORKING CONDITIONS

ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works in outside weather conditions.

The noise level in the work environment is usually moderate.

The employee is responsible for taking actions to perform each task safely and to ensure that managers and staff members under their direction are properly trained on job safety issues.

The La Jolla Beach & Tennis Club is committed to ensuring a safe work environment for all employees. In compliance with federal "Right to Know" requirements, the company freely discloses this information so that all employees are informed about potential hazards in the work place. We encourage all employees to immediately report any known or potentially dangerous hazards to management.

INTERACTION

This position interacts heavily with members and their families as well as all executive committee members due

to membership sensitivity. This position also requires some communication with the Board of Directions.

SCHEDULING

This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed schedule as task assignments demand. In addition, it should be understood that business needs determine the number of hours that you work.

LJBTC INC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.