Assistant Director of Rooms

JOB DESCRIPTION

SUMMARY

The Assistant Director of Rooms is responsible for overseeing the day-to-day operations of the Housekeeping, Front Office, Guest Services, and Club Member Services departments for both the Beach Club and The Shores. This leadership role ensures the highest levels of guest satisfaction, operational efficiency, and team performance, while upholding the brand's standards of service and excellence. The ideal candidate is a results-driven, service-focused leader who fosters a positive work culture and champions continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Direct and supervise the daily operations of Housekeeping, Front Office, Guest Services, and Club Member Services.
• Ensure operational excellence and consistency across all guest touchpoints.
• Coordinate with the Director of Rooms to implement strategies that enhance guest satisfaction and departmental productivity.
• Ensure all guests and club members' needs are met with professionalism, timeliness, and a focus on personalization.
• Act as a liaison for VIP guests, Club Members, and special requests, ensuring high-touch service is consistently delivered.
• Resolve guest concerns promptly and effectively, using feedback to drive improvements.
• Recruit, train, mentor, and motivate team members across all areas of the Rooms Division.
• Conduct regular departmental meetings to align teams on goals, policies, and performance expectations.
• Drive employee engagement and accountability through coaching, performance evaluations, and career development planning.
• Ensure compliance with all hotel standards, health and safety regulations, and cleanliness protocols.
• Conduct regular inspections of guest rooms, public areas, front desk operations, and member facilities.
• Lead initiatives for continuous quality improvement and innovation in service delivery.
• Assist in budget preparation, forecasting, and cost control initiatives across assigned departments.
• Analyze operational data to identify opportunities for efficiency and guest experience enhancement.
• Oversee inventory control for housekeeping supplies, linens, front office equipment, and club amenities.
• Partners with other departments including Engineering, Food & Beverage, Sales & Marketing, and Spa to ensure seamless guest experiences.
• Communicate effectively with stakeholders to share insights, resolve challenges, and align on cross-departmental initiatives.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B.A.) from Four‑year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Minimum of 5 years of progressive experience in Rooms Division operations, with at least 2 years in a management role.

Strong knowledge of hotel property management systems (e.g., Opera, PMS).

Demonstrated ability to lead diverse teams in a luxury or upscale hospitality environment.

Excellent communication, problem-solving, and conflict-resolution skills.

Proven track record of enhancing guest satisfaction and team performance.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORKING CONDITIONS

ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works near moving mechanical parts and regularly in outside weather conditions and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.

The noise level in the work environment is usually moderate to loud.

Employees are required to perform all tasks as safely as possible and to adhere to the applicable safety procedures.

The La Jolla Beach & Tennis Club is committed to ensuring a safe work environment for all employees. In compliance with federal "Right to Know" requirements, the company freely discloses this information so that all employees are informed about

potential hazards in the work place. We encourage all employees to immediately report any known or potentially dangerous hazards to management.

INTERACTION

Employees in this position interact frequently with the Engineering, Front Desk, and Human Resources Departments. Employees must have the ability to communicate and work with these and other designated internal customers. Employees in this position also have frequent guest contact.

SCHEDULING

This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from you accustomed schedule as task assignments demand. At times it may be necessary to move you from your accustomed shift if business or task assignments demand. In addition, it should be understood that business needs determine the number of hours that you work.

My signature below indicates I have read and fully understand the above Job Description and will abide by all its requirements. I understand that violation of any of the stated responsibilities and duties is ground for disciplinary action up to and including termination.

_____________________________ ________________ _____________________________ ________________ Employee's Signature Date Sz